Refund policy
Can I return/exchange my order?
Clothing must be unworn, unwashed, unaltered, unscented & returned within 7 days of purchase for a refund or exchange.
Hijabs and caps MUST be in original packaging and UNOPENED in order for a refund or exchange to be processed. We will NOT return/exchange an item if packaging seal has been opened.
Sale items and all accessories can not be returned or exchanged.
How & where do I return my item?
If your reasons for return/exchange meets the above criteria please email us at contact@thehijaboutlet.com for instructions.
When will I need to return my items?
Your item will need to be returned with in 7 days of receiving your package.
Do I have to pay for postage if I am returning or exchanging an item?
If you are returning a damaged or faulty item, The Hijab Outlet will issue you with a shipping label in which we cover the cost of postage.
If you are returning or exchanging an item for any other reason customer must cover postage costs.
If my order is eligible for a refund, is the cost of shipping refunded as well?
Unfortunately, we are unable to refund the cost of postage on any orders unless items supplied are damaged or faulty.