Shipping & Return Policy

Shipping Policy

How much is shipping?

Shipping cost is calculated upon check out and price is determined by the weight of your item and the region it is being delivered to. This applies to both domestic & international orders. Some countries may have an additional customs fee in which the buyer is responsible for.

 How long does it take to receive my package?

Once your order has been dispatched from our warehouse*

Standard Delivery Time:

Australia & New Zealand – 3 – 7 Business Days

International – 5-22 Business days

* We aim to have your order dispatched between 2-3 business days.

 Express Delivery Time:

Australia – Next day delivery guaranteed with Australia Post when ordered before 11am.

If ordered after 11am your order will be dispatched for next day delivery the following business day.

Please visit https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage to see if you region is eligible for express post service.

Do you ship outside Australia?

BY ZAZZ ships WORLDWIDE. Please note some international orders may require customs and tax duty fees as per the country regulations. Please check your country regulations with customs tax and duty before processing your order to avoid any unexpected delays & costs. By ZAZZ does not cover the cost of customs tax and duty or any additional costs.

If you experience any difficulty processing an international order please email us on contact@byzazz.com and we will be sure to resolve your issue as soon as possible.

How do I track my order?

You will be notified via email and/or text once your order has been dispatched, and this will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number.

 

Return Policy

Returns & Exchanges

Can I return or exchange my order?

Items must be unworn, unwashed, unaltered, unscented, and returned within 7 days of purchase to be eligible for a refund or exchange.

Hijabs and caps must be returned in their original packaging and remain unopened for a refund or exchange to be approved. Unfortunately, we are unable to accept returns or exchanges if the packaging seal has been opened.

Please note that sale items and accessories are strictly non-returnable and non-exchangeable.

How do I return my item?

If your return or exchange meets the above criteria, please contact us at contact@byzazz.com for further instructions.

When do I need to return my items?

Items must be returned within 7 days of receiving your order.

Who covers the return postage costs?

If your item is damaged or faulty, By ZAZZ will provide a return shipping label and cover the postage costs.

For all other returns or exchanges, customers are responsible for all return postage costs.

Will my shipping cost be refunded?

Unfortunately, original shipping costs are non-refundable unless the item received is damaged or faulty.